Lend Me is a peer-to-peer marketplace operated by the platform owner that lets community members ("Lenders") list items they own for short-term rental to other community members ("Lendees"). Lend Me is not a party to any rental agreement between Lenders and Lendees and does not take title to, inspect, or guarantee any item.
You agree to (a) provide accurate information about yourself and any item you list, (b) only list items you legally own and have the right to lend, (c) follow all applicable laws, (d) accept the Community Safety Policy, and (e) resolve disputes with the other party in good faith.
ITEM CONDITION, INSPECTION, AND RETURN PROOF (RENTAL-CAR STANDARD).
Lend Me operates on the same "walk-around" standard as a professional car-rental counter. By using the platform you agree to all of the following:
1. No damaged items may be listed. Lenders may not list items that are broken, defective, unsafe, recalled, missing critical parts, or otherwise not in working order. Items that fail this standard will be removed and may result in account suspension.
2. Full pre-existing condition disclosure. Before publishing a listing, the Lender must disclose every blemish, mark, scuff, stain, dent, scratch, worn area, or cosmetic defect that is visible on the item, and must upload clear, well-lit photos showing each disclosed flaw. Undisclosed pre-existing damage cannot later be charged to the Lendee.
3. Mandatory pickup inspection by the Lendee. Before the rental period begins, the Lendee must inspect the item in person (or upon delivery) and acknowledge the item's condition inside the Lend Me app. If the Lendee does not complete the in-app condition acknowledgment, the booking is void, any payment is fully refunded, and responsibility for the failed handoff sits with the Lender.
4. Mandatory return photo proof. The transaction is not considered closed until the Lendee uploads a clear, dated return photo of the item showing its condition at return, and the Lender confirms receipt. If no return photo is uploaded within 24 hours of the scheduled return time, the deposit hold is extended and any subsequent damage dispute will default in favor of the Lender.
5. False damage claims. If a Lender attempts to charge for damage that was clearly visible in the disclosed pickup photos, or that was acknowledged at pickup, the deposit will be returned in full to the Lendee and the Lender will receive a strike on their account. Repeated false claims will result in permanent removal from the platform.
6. Zero tolerance for fraud. Knowingly listing a damaged item as undamaged, swapping items, or fabricating damage to claim a deposit are all grounds for immediate, permanent account removal and may be reported to authorities.
Lend Me may suspend or remove any account or listing that violates these terms or that we reasonably believe poses a safety, legal, or trust risk to the community.
GROUNDS FOR WARNING, SUSPENSION, OR PERMANENT BAN.
The following conduct can result in a warning, a temporary suspension, or a permanent ban from Lend Me. Severity and intent are weighed by Lend Me at its sole discretion, but the categories themselves are not negotiable.
Borrower conduct that can ban or block you:
• Failing to return an item by the agreed end time without a written extension.
• Returning an item damaged, altered, or with missing parts without disclosure.
• Falsifying ID, identity-verification documents, or insurance documents.
• Refusing the pickup inspection or return inspection, or refusing to upload the required dated return photo.
• Filing fraudulent damage, theft, or chargeback disputes.
• Reselling, sub-renting, exporting, pawning, or otherwise transferring a borrowed item.
• Using a rented item to commit a crime, harm another person, or harm the item itself.
• Triggering the auto-suspension rules — three or more open reports in a rolling 60-day window, two or more forfeited deposits, or an average rating below 3.0 across 5 or more reviews.
• Harassment, threats, hate speech, doxxing, or sexual content directed at any Lender, Lendee, or Lend Me staff.
• Repeated no-shows or last-minute cancellations after a Lender has prepared the item.
• Attempting to move the transaction off-platform to avoid fees, deposits, or the protection program.
• Sharing, screen-recording, or republishing another user's verification documents, ID, or private contact details.
Lender conduct that can ban or block you:
• Listing prohibited items (weapons, cash or financial instruments, controlled substances, sexual services, items involving minors, stolen goods, or counterfeits).
• Listing a damaged, recalled, or unsafe item without complete written disclosure and disclosed pickup photos.
• Manipulating photos to hide defects, or failing the pre-rental inspection disclosure.
• Filing false damage claims, inflating repair invoices, or refusing to release a deposit a Lendee is rightfully entitled to.
• Charging undisclosed fees, demanding cash on the side, or requiring payment off-platform.
• Discriminating against Lendees on the basis of race, religion, sex, gender identity, sexual orientation, disability, national origin, or any other protected class.
• Failing to deliver or hand over a confirmed booking without a full refund.
• Misrepresenting authenticity, condition, or provenance on Luxury or High-Value listings.
• Harassment, doxxing, or retaliatory reviews against Lendees who fairly used the dispute process.
• For vehicle listings: operating without valid auto insurance that includes uninsured/underinsured motorist coverage.
Advertising and Marketing conduct that can ban or block you:
• Submitting ad creatives or flyers that contain false claims, fake reviews, fake scarcity ("only 1 left"), counterfeit branding, or impersonation of any other person, brand, or platform.
• Using AI Flyer Studio to generate sexual, weapon-related, minor-related, hateful, or otherwise prohibited content.
• Promoting a listing that violates the Prohibited Items list, even if the listing itself has not yet been flagged.
• Manipulating ad impressions or clicks (bots, click farms, paid traffic that does not come from real prospective renters).
• Including phishing links, redirect chains, off-platform contact-grabs, or anything that pulls users away from Lend Me's protected checkout.
• Attempting to drain another lender's marketing wallet, or any other adversarial action against another member's ad budget.
• Sharing or reselling marketing credits, boost credits, or campaign access.
Universal grounds (either role):
• Account sharing, multi-accounting, or evading a prior suspension or ban (including registering a new account, using another person's account, or paying someone to rent on your behalf).
• Defeating, tampering with, removing, or transferring an Asset Tag QR code.
• Bypassing or attempting to bypass the Trust Score, Account Health, identity-verification, or insurance gates.
• Any activity prohibited by US federal, state, or local law.
Enforcement path. Most violations follow a graduated path: in-app warning → temporary suspension → permanent ban. Severe conduct (fraud, weapons, items involving minors, violence, theft, identity falsification, off-platform routing of large transactions) skips straight to permanent ban without prior warning. A permanently banned account forfeits any remaining boost credits, marketing credits, and stored wallet balance pending dispute review, and the user is prohibited from creating a replacement account. Appeals are reviewed through the support ticket system.
GOVERNING LAW.
These Terms and any dispute arising out of or relating to them, to Lend Me, or to any rental, sale, or service booked through Lend Me, are governed by the laws of the State of Florida, United States, without regard to conflict-of-laws principles, and without regard to the United Nations Convention on Contracts for the International Sale of Goods.
DISPUTE RESOLUTION — INFORMAL RESOLUTION FIRST, THEN BINDING INDIVIDUAL ARBITRATION.
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY HEAR YOUR CLAIMS.
1. Informal resolution. Before starting an arbitration or any other proceeding against Daquan Group, LLC, you agree to first contact us at support@lendme.online (or open a ticket at /support) with a written description of the dispute and the relief you are seeking. Both sides agree to try in good faith to resolve the dispute for 30 days from that notice. This step is a condition precedent to arbitration.
2. Binding individual arbitration. If the dispute is not resolved within 30 days, you and Daquan Group, LLC agree that any remaining dispute, claim, or controversy will be resolved exclusively by final and binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court. The arbitration will be seated in Orange County, Florida, and may proceed by documents, telephone, or video where the AAA rules allow. The arbitrator's award may be entered as a judgment in any court of competent jurisdiction. The Federal Arbitration Act governs the interpretation and enforcement of this section.
3. CLASS-ACTION AND JURY-TRIAL WAIVER. YOU AND DAQUAN GROUP, LLC EACH WAIVE THE RIGHT TO A TRIAL BY JURY AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, COLLECTIVE ACTION, OR REPRESENTATIVE PROCEEDING. Claims may be brought only in an individual capacity. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative proceeding. If this waiver is found unenforceable as to a particular claim or request for relief, that claim or request will be severed and heard in a court of competent jurisdiction in Orange County, Florida, while all other claims remain in arbitration.
4. Small-claims carve-out. Either party may instead bring an individual claim in small-claims court in Orange County, Florida (or in the county where you reside) if the claim qualifies and remains in that court. Either party may also seek injunctive relief in court to protect intellectual property or to stop unauthorized access to the platform.
5. 30-day opt-out. You may opt out of this arbitration agreement by emailing support@lendme.online with the subject line "Arbitration Opt-Out" within 30 days of first accepting these Terms, including your name and the email on your account. Opting out does not affect any other part of these Terms and will not affect your account standing.
6. Disputes between members. Disputes between a Lender and a Lendee are between those two members. Daquan Group, LLC is not a party to any rental, sale, or service agreement and offers the reporting and support tools as a convenience, not as an adjudicator.
NOTICES.
Legal notice to Daquan Group, LLC must be sent to support@lendme.online with "Legal Notice" in the subject line; email us for the current address of our registered agent in Florida. Notice to you is given to the email address on your account.
Lend Me is operated by Daquan Group, LLC, a limited liability company based in Orlando, Florida, United States. In these documents "we", "us", "our", "the platform owner", and "Lend Me" all mean Daquan Group, LLC.
Legal notices and privacy, data-deletion, or dispute requests: support@lendme.online, or open a ticket at /support. Written notice to Daquan Group, LLC may also be sent to our registered agent in Florida; email us for the current address of record.
Governing law: the laws of the State of Florida, without regard to its conflict-of-laws rules.
Effective date: August 4, 2026. These terms are provided for transparency and are not legal advice.
